ONLINE RETURNS POLICY

If you are unhappy with your purchase, please get in touch with our return centre to be given accurate instructions on how and where to deliver the item you would like to return. Once you received the address send it back to our distribution center within 14 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a refund in the form of a Pisani Maura E-Gift Card for use on a future purchase on pisanimaura.com. E-Gift Cards never expire! If you choose to make a return at one of our locations, you will receive a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online. 

Any changes/cancellations are accepted only if the order has a "payment approval" status.

If the article ordered is not available, we will offer replacements, if the customer is offered an exchange, replacement, or credit note, it is more than we are legally required to offer. The customer should be prepared to accept an exchange, replacement or credit note.

Stores are not required to post signs regarding their policy on returns. However, if a sign is displayed, the store and the customers are obliged to comply with its own policy. 

A consumer cannot refuse to accept delivery or refuse the start of services and then attempt to cancel the contract / purchase on the grounds of delay.

Once payment has been confirmed, the order is processed and conveyed to logistics. It is therefore no longer possible to make changes/cancellations. Cancellations, once the payment has been approved, might be allowed after contacting our customer service at orders@pisanimaura.com. Order cancellations if accepted might receive a credit note also referred to as store credit and the resulting credit net of shipping costs and any other cost, such as payment processor costs, will be issued.

If store credit is offered and a customer can't find a suitable substitute to use the credit on within 30 days, the customer cannot get a cash refund, please notice that credit cannot be converted into cash. Any store credit will be valid for a period of 2 years.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Pisani Maura and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Merchandise purchased online can be returned via mail to our distribution center or returned in-person to any of our store locations as noted in the instructions below. Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our distribution center or corporate office.  We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Pisani Maura will not issue return credit.    

Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Pisani Maura does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

We accept returns for refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order.

We accept returns for an online credit for non-final sale items when postmarked within 14 calendar days from the date you place your order.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact orders@pisanimaura.com

Items purchased with a 15% or more coupon code are final sale and cannot be returned.

Returned items should be delivered to the designated return or warehouse facility not later than 5 days from when we accept the return request. For Items returned later than 5 days from the approval of the return request will receive extra restocking fees and or If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have not been returned following these guidelines. 

Items that have restricted and or strict delivery guidelines dictated by the couriers or by The Convention on International Trade in Endangered Species of Wild Fauna and Flora(CITES)  like, but not limited to, Fur Coats, Python leather articles, Crocodile Leather articles, and ostrich articles cannot be returned. Before purchasing you might want to ensure the article you would love to order does not fall into this category. You might do so by sending an email to info@pisanimaura.com. These items purchased are final sale and cannot be returned. These items will be returnable for online credit only.

Items purchased with a coupon code that is less than 15% will be returnable for online credit only.

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of an online credit.

Jewelry, sunglasses, hats, and swimwear are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section.

Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 2 days of receiving merchandise or cannot be returned.

Please remember that if store credit is offered and a customer can't find a suitable substitute to use the credit on within 30 days, the customer cannot get a cash refund, please notice that credit cannot be converted into cash. Any store credit will be valid for a period of 2 years.

Reserved Rights Regarding Returns

Pisani Maura reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Pisani Maura reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. 

Non-Pisani Maura items sent to our distribution center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team also handles situations in which a #PisaniMaura return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #PisaniMaura, we must ensure the safety, welfare, and comfort of all #PisaniMaura across the globe. 

Shoe Return Policy

We want you to be fully satisfied with every item you purchase from Pisani Maura. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 15 days after purchase if the following conditions are met:  

• All items must be unworn, 
• All Items must be in their original packaging.
• You must include the original invoice/packing slip, and be
• Accompanied by a completed return slip (available by clicking HERE). 

Please note that if you choose to return shoes to one of our retail stores, the return will be honored via store credit for use in store.

Final Sale Items

All items ending in $.96, $.97, $.98, and any item the cost of which exceeds $50 are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. Items that have restricted and or strict delivery guidelines dictated by the couriers or by The Convention on International Trade in Endangered Species of Wild Fauna and Flora(CITES)  like, but not limited to, Fur Coats, Python leather articles, Crocodile Leather articles, and ostrich articles cannot be returned. In the event of an unauthorized return, Pisani Maura reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.

We accept returns for a refund to your original form of payment when postmarked within 14 calendar days from the date you receive your order

We accept returns for an online credit for non-final sale items when postmarked within 14 calendar days from the date you place your order.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact orders@pisanimaura.com

Items purchased with a 05% or more discount and, or coupon code are final sale and cannot be returned.

Items purchased with a coupon code or discount that is less than 05% will be returnable for online credit only.

Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of online credit.

Any sale gone through PayPal will have to be approved by our return department and will incur a non-refundable tax of 40% upon return.

Several types of goods are exempt from being returned. Goods that have been customized cannot be returned under this policy as they are not in a saleable condition. Bespoke orders, made to measure orders, and adjustments on ready-to-wear articles are all considered final sales and cannot be returned.

Furthermore, Failure to fill the bespoke size chart Pisani Maura offers customers to fill, will relieve Pisani Maura of any responsibility of size and measurement issues, should these arise.

Exchanges

Because we can't ensure our #PisaniMaura will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item. 

If you live near one of our retail stores, we would be more than happy to process an exchange in-store. However, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.

Damaged Items

If you could kindly print and fill out thisform, and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. 

Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

Return to Store

We have retail locations throughout Southern California. To find the Pisani Maura nearest you, please click  Here!. 

All items must be returned in original condition (including all paperwork, packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).

Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.

Return by Mail

Please print and fill out our return slip (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.

Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages. 

Send your package to the address you will be provided by our returns help center. They will communicate you the warehouse center to ship the goods to. In general an address looks like this one referring to our Headquarters

 

Pisani Maura
Via Santa Maria 58
Pisa, CAP 56019 , Italy

Credit

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Pisani Maura does not credit original shipping charges.

Stale Returns

Pisani Maura requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Pisani Maura will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.

Stale returns in our retail locations are prohibited.

 

Still Need Help? Contact Us  Here!