EASY RETURNS

To process a return, please follow these simple steps: 

• To initiate a return, simply email us at returns@pisanimaura.com  using the e-mail address used to place order, it is a necessary step having several manufacturing facilities and as many warehouses located in different areas throughout Italy, Europe and Usa.
• (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
• Complete a returns request form (included in your original packaging or by downloading and printing  this form).
• We have a warehouse based in Italy, specifically chosen to facilitate all of our Returns.
• We will provide you with the full address when we allocate your Returns Authorization number to you!
• Returned items should be delivered to the designated return or warehouse facility not later than 5 days from when we accept the return request. For Items returned later than 5 days from the approval of the return request will receive extra restocking fees and or If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have not been returned following these guidelines.
• Mail your return to the address provided by us. For instance, a delivery to be returned to our headquarters would look like this:

Pisani Maura 
Via Santa Maria 58
Pisa, CAP 56019, Italy

• Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our distribution center.

Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit. 

Please check whether your item is a returnable one or not. If it falls into the "Final sale" product we are unable to offer a return.

For more information on our retail store return policy, please click HERE!

WHAT IS YOUR RETURNS POLICY?

Returns can generally be requested within 14 days of the delivery date, after a return request form has been filled. You can find the return form here. Returns and refunds are regulated by our online return policies. Please be aware that not all products can be returned. To learn more, please visit the customer care section here for further details. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a refund in the form of a Pisani Maura E-Gift Card for use on a future purchase. E-Gift Cards only expire after 2 years. If you choose to make a return at one of our locations, you will receive a store credit to use in-store. Please keep in mind that Gift Cards issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online. For a full copy of our policy, please click HERE!

HOW LONG DOES THE RETURNS PROCESS TAKE?

Returns are processed within 5-7 business days after your item(s) are received into our distribution center. Once your return has been processed, you will be issued an online store credit in the form of an E-Gift Card via email. Please keep your return tracking number for your records.

CAN I EXCHANGE AN ITEM? 

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. However, we will gladly accept exchanges at our stores as applicable.